LOGO Cargo FAQs
Use this crawlable FAQ hub to find official LOGO Cargo guidance by topic, then continue to the service page that matches your next step.
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FAQ topic
Answers about sending balikbayan boxes, delivery timing, pickup, cancellation, and receiver details.
Customers can start with the booking guidance page, contact their nearest branch or LOGO Cargo support, or use the LOGO Mobile App when available. Pickup, drop-off, and branch availability can vary by location, so confirm current details before preparing a shipment.
Customers can book a pickup or arrange branch drop-off through LOGO Cargo. Pickup, drop-off, schedule, and branch availability can vary, so confirm current booking details before preparing a shipment.
Review the rates and pricing guidance, then confirm exact rates through an official LOGO Cargo branch or support. Pricing can vary by origin, destination, route, box size, pickup or drop-off option, promo availability, and service conditions.
Yes. LOGO Cargo balikbayan boxes are delivered to the receiver address in the Philippines, subject to current service coverage and delivery conditions.
Delivery time depends on the receiver address and current processing conditions. Typical estimates are 40-45 days for Luzon, 40-65 days for Visayas, and 60-90 days for Mindanao. Ship schedules, weather, customs processing, warehouse processing, and peak seasons can cause delays.
After a shipment reaches the Philippines, it may still need customs processing, deconsolidation, sorting, transfer to a local hub, and route scheduling. Local delivery is usually completed within a few days after the shipment is processed and ready for dispatch, but exact dates are not always available.
Yes. Customers can send multiple boxes. Boxes from the same shipment may still be processed, routed, or delivered separately depending on warehouse sorting and local delivery scheduling.
Keep the box manageable enough to be lifted and handled safely. If a box is too heavy, extra charges or handling review may be assessed during pickup after the driver checks the shipment. Splitting very heavy contents into more than one box can help reduce damage risk.
Customers may use their own box when it matches an accepted size and is sturdy enough for shipping. Travel boxes are designed for personal travel or check-in luggage and are not intended for standard balikbayan box shipping.
Cancellation may be allowed before pickup or processing. If the shipment is still pending pickup, request cancellation by emailing cs@logocargo.com or contacting customer support as early as possible.
Pickup schedule changes need to be confirmed by the branch or support team. To update an existing pickup schedule, contact the branch or email cs@logocargo.com for assistance.
Complete the booking details before pickup, including sender and receiver information. Keep both sender and receiver names on the box, and have the receiver address, receiver contact number, box count, and shipment questions ready for the branch or support team.
Yes. Include both the sender name and the receiver name on the box. The booking details should also include sender and receiver information so LOGO Cargo can process the shipment.
Yes. The consignee contact number is required for delivery in the Philippines. Without a receiver contact number, delivery cannot be completed.
Report the issue immediately to cs@logocargo.com with the invoice or tracking number. LOGO Cargo support can review the shipment record and guide the next steps.
FAQ topic
Guidance for sealing, protecting, and preparing a box before pickup or branch drop-off.
Yes. Seal the box securely before pickup or drop-off. Reinforce the top, bottom, and corners, and make sure sender and receiver details are complete and readable.
Non-perishable food may be packed when it is sealed, properly protected, and allowed by current shipping and customs rules. Do not pack perishable goods or alcohol.
Liquid items are not recommended because they may leak and damage the box or other contents. Alcohol is not allowed in balikbayan boxes. Customers should ask the branch before packing any liquid or breakable item.
Protect fragile items carefully, fill empty spaces, keep heavy items at the bottom, and avoid placing breakable goods near the box edges. Bubble wrap is not allowed and may be removed during processing, so ask the branch about acceptable packing materials before shipment.
No. Packing is the sender responsibility. LOGO Cargo handles the shipment after pickup or drop-off, but the sender should pack and secure the box before it is accepted.
No. Black straps are no longer used. The sender is responsible for properly packing, sealing, and securing the box before pickup or drop-off.
FAQ topic
Questions about items that should not be packed or that need current guidance before shipping.
Do not pack cash, firearms, illegal drugs, explosives, flammable items, alcohol, medicines without current guidance, car parts, or any illegal, unsafe, restricted, or improperly documented goods. Customers should confirm current guidance with LOGO Cargo before shipping.
Gadgets may be allowed only in limited quantities and for personal use. High-value items may be subject to taxes or additional review. Customers should ask LOGO Cargo before packing gadgets or electronics.
No. Alcohol is not allowed in balikbayan boxes. Remove alcohol and other restricted items before pickup or drop-off to avoid shipment issues.
Contact the nearest LOGO Cargo branch or customer support before packing the item. It is safer to ask before pickup than to risk delay, damage, customs issues, or removal from the shipment.
FAQ topic
Help with invoice numbers, shipment statuses, delivery pauses, customs, and delayed updates.
Use the invoice number or tracking number in the official LOGO Cargo tracking tool or LOGO Mobile App. Keep your receipt because support normally needs the invoice number to check shipment status.
In transit means the box is moving through the shipment process toward the next facility, hub, warehouse, or delivery stage. Updates may not appear every day while the shipment is being transported or processed.
Possible reasons include customs processing, deconsolidation, warehouse sorting, weather, ship schedule changes, high shipment volume, destination access, local route scheduling, or peak seasons such as Christmas.
Verify the invoice or tracking number first. If the number is correct and the status is still unclear, contact the nearest branch or customer support with the shipment details. Updates are usually posted when the shipment moves to the next stage, such as dispatch, hub transfer, or delivery.
Deconsolidation is the process of sorting and preparing packages for individual delivery after they arrive in bulk. Delivery is usually scheduled after processing is completed and the shipment is ready for dispatch.
No. The exact real-time location of the delivery truck is not available through public tracking. Customers can contact the Philippines team at (02) 8396-8887 or +63 930 226 7580 for delivery assistance.
Boxes from the same shipment may be processed, transferred, or delivered separately depending on warehouse sorting, routing, local hub processing, and delivery schedules. The remaining boxes should follow once ready for dispatch.
If the box is already in the Philippines and delivery assistance is needed, contact the Philippines team at (02) 8396-8887 or +63 930 226 7580. Have the invoice or tracking number ready so the shipment record can be checked.
Customs clearance is handled at the port of entry in Manila. After clearance, shipments may move to local hubs for sorting and final delivery.
The invoice number is the preferred reference for tracking. If it is missing, contact customer support or the Philippines team at (02) 8396-8887 or +63 930 226 7580 for help locating shipment details. If the number is not accepted, check that it is a valid LOGO Cargo invoice number.
FAQ topic
Common questions about United States to Philippines money transfers, exchange rates, fees, receivers, and corrections.
LOGO Remit currently supports money transfer from the United States to the Philippines. Customers should contact LOGO Cargo or use the LOGO Mobile App to confirm current service availability before sending.
For eligible United States to Philippines remittance, bring a valid ID and complete receiver details. LOGO Cargo may ask for additional information depending on amount, payout method, and current requirements.
Transfer timing may vary by transaction, payout method, verification, and operational processing. Customers should confirm current remittance details with LOGO Cargo before sending.
Exchange rates change daily and may vary by branch or transaction date. Rates cannot be locked in advance; the applicable rate is based on the date of transaction. Fees can depend on amount, service location, and payout method.
The receiver needs a valid ID, the reference number, and the sender name. Only the registered receiver can claim the money unless LOGO Cargo gives other official instructions.
A remittance may be cancelled only if it has not yet been claimed. Contact customer support or the branch immediately if a correction or cancellation is needed.
No. The exchange rate is updated daily, so the applicable rate is based on the date of the transaction.
Contact customer support or the sending branch immediately. Receiver name corrections must be handled before the money can be claimed.
FAQ topic
Support answers for contacting LOGO Cargo, finding branches, using LOGO Mobile, and booking help.
Customers can call LOGO Cargo customer support at +1-800-883-1998 in the United States, +1-888-721-5298 in Canada, or contact the Philippines team at (02) 8396-8887 or +63 930 226 7580. Support requests and complaints can also be sent to cs@logocargo.com.
Many LOGO Cargo branches operate on weekends, but hours vary by location. Customers should check the branch page or contact support before visiting because schedules can change by branch, day, and season.
Send service complaints or shipment concerns to cs@logocargo.com and include the sender name, receiver name, branch, invoice or tracking number, and a clear description of the issue.
No. The app is not mandatory. Customers can use the LOGO Cargo website, branch support, or customer service to process shipment needs when they prefer not to use the app.
The correct app name is LOGO Mobile. Customers who see LOGO Mobile in the app store are looking at the official app name used for LOGO Cargo services.
Customers can start with the booking guidance page, contact their nearest branch or LOGO Cargo support, or use the LOGO Mobile App when available. Pickup, drop-off, and shipment detail requirements can vary by branch or location, so confirm current details before preparing the box.