Balikbayan box process

How Balikbayan Box Shipping Works

Follow the main steps for preparing, booking, sending, and tracking a LOGO Cargo balikbayan box. Contact LOGO Cargo or your nearest branch to confirm current details.

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Short answer

Prepare the box, confirm the details, then keep your shipment reference.

LOGO Cargo balikbayan box shipping starts with choosing a box, packing only allowed items, booking pickup or arranging drop-off, and keeping the invoice or tracking number after the box is accepted. Use official LOGO Cargo pages and branch support when current details need confirmation.

Step-by-step guide

How the balikbayan box process works.

The exact pickup schedule, branch availability, shipment handling, and delivery conditions can vary. Use this guide as a customer checklist, then contact LOGO Cargo or your nearest branch to confirm current details.

Step 1

Choose a box size

Start by reviewing the available LOGO Cargo box options and choosing a box that fits the items you are allowed to ship without overpacking.

Step 2

Pack the box properly

Use strong packing, organize items by category, seal the box securely, and keep fragile items protected with guidance from LOGO Cargo or your nearest branch.

Step 3

Check prohibited and restricted items

Review prohibited and restricted item guidance before packing. Contact LOGO Cargo or your nearest branch to confirm current details if you are unsure about an item.

Step 4

Book pickup or arrange drop-off

Request pickup support or arrange branch drop-off through LOGO Cargo, subject to current branch availability, schedules, and service conditions.

Step 5

Keep the invoice or tracking number

After the shipment is accepted, save the receipt, invoice number, or tracking number. This reference is important for tracking and customer support.

Step 6

Track the shipment

Use the official tracking page or LOGO Mobile App with the invoice or tracking number. Updates may appear when the shipment reaches the next recorded stage.

Step 7

Ask for help when needed

Contact the branch or customer service if a status is unclear, a number is not found, receiver details need review, or shipment support is needed.

Support reminder

Ask LOGO Cargo before guessing.

Do not invent pickup areas, timelines, fees, or delivery promises from old information. If details are missing or uncertain, contact LOGO Cargo or your nearest branch to confirm current details before packing, booking, or visiting a branch.

After the box is accepted

Keep the invoice or tracking number. It is the preferred reference for checking shipment status and getting help from customer support or a branch.

Learn how tracking works

Helpful links

Continue with official LOGO Cargo pages.

Balikbayan BoxBox SizesPacking GuideProhibited ItemsBookingTracking GuideBranchesFAQContact

FAQs

Balikbayan box process questions.

Customers can start with the booking guidance page, contact their nearest branch or LOGO Cargo support, or use the LOGO Mobile App when available. Pickup, drop-off, and branch availability can vary by location, so confirm current details before preparing a shipment.

Customers can book a pickup or arrange branch drop-off through LOGO Cargo. Pickup, drop-off, schedule, and branch availability can vary, so confirm current booking details before preparing a shipment.

After a shipment reaches the Philippines, it may still need customs processing, deconsolidation, sorting, transfer to a local hub, and route scheduling. Local delivery is usually completed within a few days after the shipment is processed and ready for dispatch, but exact dates are not always available.

Yes. Seal the box securely before pickup or drop-off. Reinforce the top, bottom, and corners, and make sure sender and receiver details are complete and readable.

Do not pack cash, firearms, illegal drugs, explosives, flammable items, medicines, car parts, laptops, cellphones, or alcohol. Contact LOGO Cargo before packing any item whose current guidance is unclear.

Use the invoice number or tracking number in the official LOGO Cargo tracking tool or LOGO Mobile App. Keep your receipt because support normally needs the invoice number to check shipment status.

Verify the invoice or tracking number first. If the number is correct and the status is still unclear, contact the nearest branch or customer support with the shipment details. Updates are usually posted when the shipment moves to the next stage, such as dispatch, hub transfer, or delivery.

Customers can call LOGO Cargo customer support at +1-800-883-1998 in the United States, +1-888-721-5298 in Canada, or contact the Philippines team at (02) 8396-8887 or +63 930 226 7580. Support requests and complaints can also be sent to cs@logocargo.com.
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