Can I reschedule pickup?

Pickup schedule changes need to be confirmed by the branch or support team. To update an existing pickup schedule, contact the branch or email cs@logocargo.com for assistance.

What information should I prepare before pickup?

Complete the booking details before pickup, including sender and receiver information. Keep both sender and receiver names on the box, and have the receiver address, receiver contact number, box count, and shipment questions ready for the branch or support team.

Is the LOGO Mobile App required?

No. The app is not mandatory. Customers can use the LOGO Cargo website, branch support, or customer service to process shipment needs when they prefer not to use the app.

Where can I get help with booking details?

Use the booking guidance on this page, contact LOGO Cargo customer support, or ask your nearest branch for help with pickup, drop-off, sender and receiver details, box count, and current service availability.

Can I use my own box?

Customers may use their own box when it matches an accepted size and is sturdy enough for shipping. Travel boxes are designed for personal travel or check-in luggage and are not intended for standard balikbayan box shipping.

Can I cancel after booking?

Cancellation may be allowed before pickup or processing. If the shipment is still pending pickup, request cancellation by emailing cs@logocargo.com or contacting customer support as early as possible.

Do I need both sender and receiver names?

Yes. Include both the sender name and the receiver name on the box. The booking details should also include sender and receiver information so LOGO Cargo can process the shipment.

Do I need to seal the balikbayan box?

Yes. Seal the box securely before pickup or drop-off. Reinforce the top, bottom, and corners, and make sure sender and receiver details are complete and readable.

How can I track my LOGO Cargo balikbayan box?

Use the invoice number or tracking number in the official LOGO Cargo tracking tool or LOGO Mobile App. Keep your receipt because support normally needs the invoice number to check shipment status.

Booking and pickup

Book a LOGO Cargo Balikbayan Box Pickup or Drop-Off

Q: Can I drop off instead of scheduling pickup?

Customers can book a pickup or arrange branch drop-off through LOGO Cargo. Pickup, drop-off, schedule, and branch availability can vary, so confirm current booking details before preparing a shipment.

Start a pickup request or arrange drop-off by choosing a branch or contacting LOGO Cargo support. Pickup, drop-off, and schedule options are subject to current branch availability.

Find a branch Contact support

Short answer

How booking works.

Customers can start a pickup request or arrange drop-off by choosing a local branch, contacting customer support, or using the LOGO Mobile App when available. The app is helpful but not required. Pickup, drop-off, schedule, and branch availability can vary, so confirm current booking details before preparing a shipment.

Booking steps

Prepare the shipment before pickup or branch drop-off.

LOGO Cargo can help customers request pickup support or prepare for drop-off at a branch. Before booking, choose a box, pack only allowed items, and confirm service availability with the branch serving your area.

Step 1

Confirm booking availability

Contact LOGO Cargo or your nearest branch to confirm booking availability, pickup support, drop-off options, and current branch schedules.

Step 2

Prepare shipment details

Have the sender name, receiver name, receiver address, receiver contact number, and box count ready before booking or visiting a branch.

Step 3

Choose pickup or drop-off

Pickup and drop-off availability depends on your area and branch schedule. A branch can confirm current service options.

Step 4

Keep your receipt

Save the invoice or tracking number after the shipment is accepted. This is the preferred reference for tracking and support.

Pickup

Booking a pickup.

Pickup support may depend on your area, branch schedule, and current service conditions. Contact LOGO Cargo or your nearest branch to confirm booking availability before selecting a pickup option.

Drop-off

Arranging drop-off.

Branch drop-off can be a good option when pickup is unavailable or when customers prefer to visit a branch. Check branch hours and service availability before bringing a box.

Information needed

What customers may need.

Customers may need sender details, receiver details, receiver contact number, box count, pickup or drop-off preference, and shipment questions for the branch or customer support team.

Availability reminder

Branch booking availability can change.

Do not assume every branch has the same pickup area, schedule, box availability, or drop-off process. Contact LOGO Cargo or your nearest branch to confirm booking availability, current hours, and what to bring before visiting.

Tracking after booking, pickup, or drop-off

After LOGO Cargo accepts the shipment, keep the invoice or tracking number. Use that reference to check shipment status or contact support if an update is unclear.

Track a shipment Read the tracking guide

Helpful links

Continue with official LOGO Cargo pages.

Branches Contact Balikbayan Box Box Sizes Packing Guide Prohibited Items Review rates and pricing guidance Track a shipment Tracking Guide FAQ

Common booking questions