Step 1
Find your invoice number
Use the receipt, invoice, QR label, or shipment message provided when your box was accepted. Support usually needs the invoice number to check shipment status.
Track your package
Check the status of your LOGO Cargo shipment.
Customers can track a balikbayan box or cargo shipment using official LOGO Cargo tracking tools, invoice number, tracking number, and support channels.
Step 2
Check the official tracker
Enter the shipment reference in the tracking tool to view available movement and status details.
Step 3
Contact support if needed
If a status is unclear, contact the branch or customer support team with your shipment reference. For Philippines delivery assistance, call (02) 8396-8887 or +63 930 226 7580.
Short answer
How do I track a LOGO Cargo shipment?
Customers can track a LOGO Cargo shipment using the invoice or tracking number provided when the box is accepted. If tracking has not updated, verify the number first. Updates are usually posted when a shipment moves to the next stage, such as customs processing, deconsolidation, warehouse sorting, hub transfer, dispatch, or delivery.
Tracking can pause during processing
Updates may not appear while a shipment is in customs, deconsolidation, warehouse sorting, or local route scheduling.
Boxes may arrive separately
Multiple boxes from the same shipment can be processed, routed, and delivered separately depending on warehouse and local hub scheduling.
Driver location is not live
The exact real-time delivery truck location is not available through public tracking. Contact the Philippines team for delivery assistance.
Tracking FAQs